What is Smallppt's refund policy?
Updated over 2 months ago
Stop subscription and renewal
If you do not wish to continue subscribing to our products, you can take the following steps to cancel your subscription to avoid incurring the next period's fees:
• Cancel via the page: After logging in, send a cancellation request via the 'Order List' page in the left navigation bar of the dashboard.
• Contact us via the website: Submit a cancellation request through the 'Contact Us' page on the official website's homepage.
💡 Tip: After canceling your subscription through the above method, you can continue to use the product until the end of the current subscription period, but the system will not charge for the next subscription period. Additionally, canceling a subscription requires manual processing, so please submit a cancellation request 3 days or earlier before the subscription ends to prevent automatic renewal when the subscription expires.
Explanation of Partial Refund for Special Circumstances
• If you have no usage records after purchase, we can provide a partial refund based on the actual time situation.
• Expired subscriptions are not eligible for refunds.
Frequently Asked Questions
Can I get a refund for my Smallppt subscription?
- • Refunds are not supported in principle after a successful subscription.
Can I apply for a refund if I haven't used it after purchase?
- • If there is absolutely no usage record, a partial refund can be applied for based on the specific circumstances.
How to cancel auto-renewal to avoid the next deduction?
- • You can cancel your subscription through the official website or contact customer service to cancel your subscription.
What conditions need to be met for a partial refund?
- • It must have no usage records, and the refund amount will be determined based on the purchase time and usage.
Whom should I contact to process a refund or cancellation request?
- • Please contact the Smallppt Customer Service Team and submit your request via the 'Contact Us' section on the official website.